How Lotnexa handles information shared through our website and services.

1. Who this policy applies to

This policy applies to information handled by Lotnexa in connection with its website and parking-related services, including services intended to help property owners and parking operators evaluate parking opportunities, optimize pricing, manage available capacity and make unused parking spaces available to customers.

2. Information we may collect

Depending on how you interact with us, we may collect:

• Contact information, such as your name, email address, phone number and company or property name.
• Property and parking information, such as a property address, parking location, number of spaces, availability, facility characteristics and other information you submit about a parking operation.
• Account and service information, where accounts or service features are made available, including profile details, communications and activity relating to the service.
• Reservation or transaction information, where relevant to a service you use, including booking details and related records. Payment information may be processed by third-party payment providers rather than stored directly by Lotnexa.
• Communications, including messages, support requests, feedback and information you provide through forms, email or other channels.
• Technical and usage information, such as IP address, browser or device information, pages visited, referring pages, approximate location derived from technical information and interactions with our website, subject to applicable settings and laws.

3. How we use information

We may use information to operate, administer and improve Lotnexa and to:

• respond to enquiries and evaluate property or parking opportunities;
• provide requested services and communicate about those services;
• support parking availability, pricing analysis, performance reporting and related operational activities;
• maintain accounts and records where applicable;
• protect our website, users and services against fraud, misuse, security incidents and other harmful activity;
• understand how our website and services are used and improve their functionality and user experience;
• comply with legal obligations and enforce applicable agreements; and
• send service-related communications and, where permitted, relevant marketing communications. You may opt out of marketing communications using the instructions provided in those messages.

4. When we share information

We do not share personal information indiscriminately. We may disclose information to service providers and professional advisers that help us operate our website or services, to parking or property partners where disclosure is necessary to process or respond to a request you have made, to payment or technology providers where relevant, in connection with a business transaction, or when required or permitted by law. Recipients are expected to use information only for legitimate purposes connected with the relevant service or legal requirement.

5. Cookies and similar technologies

We may use cookies and similar technologies to make the website function, remember preferences, understand usage and improve performance. For more information, please read our Cookie Policy. Browser settings may allow you to control or delete certain cookies, although disabling some technologies may affect website functionality.

6. Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and operational records, resolving disputes, meeting legal obligations and protecting our rights. Retention periods may vary depending on the type of information and the context in which it was collected.

7. Security

We use administrative, technical and organizational measures designed to protect information against unauthorized access, loss, misuse or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use appropriate care when submitting information online.

8. Your choices and rights

Depending on where you live and the applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion, restriction of certain processing, portability or objection to certain uses. You may also have the right to withdraw consent where processing is based on consent. To make a request, contact us using the details below. We may need to verify your identity before responding, and some requests may be subject to legal or operational limitations.

9. International use

Lotnexa may use service providers or infrastructure located in different countries. As a result, information may be processed in locations outside the country or region in which it was originally collected, subject to appropriate safeguards where required by applicable law.

10. Third-party websites and services

Our website or services may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Lotnexa is not responsible for the content or privacy practices of third parties that we do not control.

11. Children

Lotnexa is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the situation.

12. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes to our services, technology, legal requirements or business practices. The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through other appropriate channels where required.

13. Contact us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact Lotnexa at partners@lotnexa.com or through our Contact Us page.